There can be no variations of the pre-selected time periods. Once the 1st stage 24-hr cooling off period has passed, while your account remained closed, a Customer Support Agent will inform you of the available self-exclusions periods. Upon receipt of an email request for account closure, the requested account will be placed on our 1st stage, 24-hr cooling off period which will disable your account, allowing no gambling activity. Please contact us only via email and inform us about your decision to pause your activities at the Website.
Self-exclusion means that you can choose a more extended period that your account will remain closed. Upon expiration of the Time-Out, your account will automatically be re-activated.Īlternatively, you may feel you need a longer break from gambling in that case you can choose to self-exclude for a specific period of time. Revoking a Time-Out period can only occur after 24 hours from the initial Time-Out request. The available periods can be found within your Account Profile on the relevant section. Once you begin your Time-out period, you will no longer be able to deposit, withdraw funds, play or access any of the Company’s products. Time-out enables you to take a short break from playing with us. Time-Out, Self-Exclusion and Financial Protection of Players
